Docs Log in Sign up free

AI support for every platform

support that reads
the system first.

Most support bots are a chat box glued to an FAQ. Huut looks up who the customer is, their orders, subscription and live system state before it answers. Then it takes the action, or hands off to your team with the full story.

Start free See how it works

Shopify · WordPress · iOS · Android · React Native · Next.js · Webflow · plain HTML

Why Huut

generic bots guess.
Huut checks.

01

Reads the system first

Identity, past tickets, active subscriptions, recent orders, server status and database state are looked up before the AI writes a word.

02

Does things, not just talks

Instead of “you can cancel here”, Huut checks your policy and shows a Cancel button, or calls your refund API directly.

03

Hands off with the full story

When confidence drops or the customer asks for a person, your agent gets a briefing. Nobody has to say “can you explain the issue again?”

How it works

one message,
four steps.

  1. Gateway

    Who is this?

    Matches the customer from their session, JWT, cookie or email, and reads their mood and intent.

    SessionJWTEmailSentiment
  2. Context

    What's going on?

    Pulls live state from your stack: orders and tracking, plan and usage, error logs, status page, docs.

    ShopifyStripeSupabaseSentry
  3. Decision

    Sure enough to act?

    Confident above 85% → answers and acts · below → hands to your team
  4. Outcome

    Resolve or hand off

    On its ownFire webhookRefund or trackRich cards
    With a personBot steps backSlack · Zendesk · TelegramAgent briefing

Inside the chat

buttons, timelines, code.
not walls of text.

Order tracking

Live tracking pulled from the carrier, right in the conversation.

Order #4821Arrives Thu
PaidPackedIn transitDelivered
Express Post · Last scan: Melbourne hub, 08:12

One-tap actions

Only shown when your rules allow it.

Real code, highlighted

For developer products, answers come with working snippets.

// retry with backoff
await huut.replay({
  event: "evt_88f2",
  retries: 3
})

Guardrails you set

Decide exactly what Huut may do alone, and what needs a human.

  • If refund is under $30 and parcel is lost over 7 daysAuto-refund
  • If refund is over $100Ask a human
  • If customer is VIP or EnterpriseRoute to senior team

Human handoff

when it's unsure,
it says so.

Huut hands over when the customer asks for a person, when it senses real frustration, or when a decision needs human judgment, like custom pricing or a VIP escalation.

  • Stops replying on that thread right away, so it never talks over your agent
  • Pings your queue: Huut inbox, Slack, Discord, Zendesk, Freshdesk or Telegram
  • Writes a three-line private briefing before your agent joins
Agent briefing Private

Customer Alex · Pro, $199/mo · 14 months

Problem Webhook timeouts; wants credit or a dev review

Already checked 504s verified in logs · replay offered, declined

Hey Alex, I'm looking at the 504 logs Huut pulled up right now.

Knowledge

it learns your whole product.
images included.

Huut crawls every page of your site, reads your docs and specs, and uses open-source vision to read screenshots, diagrams and product photos. It all becomes one organised library that stays up to date.

What goes in

  • Every page of your website
  • Images, screenshots & PDFs
  • OpenAPI specs & Postman
  • Notion, GitBook, help centre
  • Product catalog & policies
huut crawl · read · organise

What comes out

  • Grounded, cited answers
  • A searchable knowledge library
  • Gaps: questions it couldn't answer
  • Auto-refresh when your site changes
  • Answers in your customer's language

Integrations

works where you are.
reads what you have.

Platforms

ShopifyWordPressWooCommerceiOS · SwiftAndroid · KotlinReact NativeExpoNext.jsWebflowPlain HTML

Data sources read-only by default

SupabaseStripeRevenueCatSuperwallShopify AdminPostgresSentryStatus pageAny REST API

Where your team replies

Huut inboxTelegramSlackDiscordZendeskFreshdeskEmailWhatsApp

Setup

pick your platform.
live in minutes.

Choose what you're running. Huut gives you the snippet, or one setup prompt you paste into your AI coding tool, and it wires itself into your app.

index.html

    

  







  

    
FAQ

    
good questions.

  

  

    
Can Huut change data in my database?
Not unless you allow it. Data sources connect read-only by default; Supabase, for example, gets a read-only key. Actions such as refunds run only through endpoints you approve, within the limits you set.

    
Which AI model does Huut use?
Huut is built to work with different AI models. Every answer is grounded in the live context it pulled, and it is instructed never to invent order numbers, prices or policies.

    
Does it work outside Shopify?
Yes. Huut is platform-independent. Shopify uses an app embed, and websites and WordPress use one pasted snippet. Mobile apps show Huut in a web view, so it updates without an app release.

    
What happens when it doesn't know?
Below your confidence threshold it stops, tells the customer a person is joining, and sends your team a briefing. It never guesses.

    
Can my team reply from their phones?
Yes. Link Telegram and replies land straight in the customer's chat. Assigned conversations go to one person; new escalations go to everyone until someone claims them.

    
Does it speak other languages?
It answers in the customer's language automatically, using the same knowledge library.

  







  
  
support that actually
knows the answer.

  
Set up in minutes. No credit card needed.

  Create your account